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  • What is the minimum order to enjoy free delivery?
    Enjoy free delivery with minimum $100 spent. Delivery fee of $10.00 applies for other orders. For support & assistance please click here to contact us.
  • How can I place my order?
    You simply visit the SHOP COFFEE page in the menu bar, add your selected items into the cart and complete the checkout process. For support & assistance please click here to contact us.
  • I am ordering for my company and we require a PO number on the invoice
    On the checkout page you will have the option to insert a PO number. For support & assistance please click here to contact us.
  • When will I receive my invoice?
    Invoices are sent via email after payment for your order has been completed. For support & assistance please click here to contact us.
  • What is the delivery lead time?
    Orders are delivered between 1 to 3 business days from the order confirmation. Following order submission and payment, our team will contact you to fix the delivery timing. For support & assistance please click here to contact us.
  • What is the self-collection lead time?
    Orders are ready for collection between 1 to 3 business days from the order confirmation. Following order submission and payment, our team will contact you to fix the collection timing. For support & assistance please click here to contact us.
  • Which payment modes do you offer?
    We accept all major credit cards as well as PayNow. You may select your preferred payment mode on the checkout page. For any other payment methods, please contact us. For other support & assistance please click here to contact us.
  • Can I see the machine and taste the coffee before buying?
    Yes of course! Contact us to book your FREE tasting. For support & assistance please click here to contact us.
  • I need to change my address and other account details
    You may change these details in the "My Account" page. For support & assistance please click here to contact us.
  • Can I access my past orders?
    Yes you may view your past orders in the "My Orders" page. For support & assistance please click here to contact us.
  • Where can I find cleaning instructions or manual for my machine?
    The instruction manual is included within the carton box. Please contact us if you require a digital copy. For support & assistance please click here to contact us.
  • I require technical assistance for my machine
    For support & assistance please click here to contact us.
  • Do you offer brand / media / event sponsorship?
    Yes we do selectively. Please contact us with more information about your project and we will get back to you. For support & assistance please click here to contact us.
  • Are Bialetti capsules recyclable?
    Yes indeed, our capsules are 100% Recyclable Aluminium Capsules. For support & assistance please click here to contact us.
  • Do you offer a recycling program?
    Bialetti machines/capsules are newly launched products in Singapore. We are currently in the process of rolling out a coordinated recycling program in Singapore. Prior to then, we urge customers to self-recycle their capsules. For support & assistance please click here to contact us.
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